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Open Your Account, Then Read the Terms

Opening a pook account means agreeing to the terms on this page — the rules that cover your wallet, your bets and your withdrawals.

Account rulesWallet matchingWithdrawal checksTerms updates
pook Open Your Account, Then Read the Terms
DATA AND SECURITY

Explore How Your Account Records Are Held

Terms only mean something if the records behind them are handled properly. Your registered name, mobile number, wallet ID and transaction history sit in your account record, and we use them to verify withdrawals and settle disputes — not to sell on. Session data and cookies keep you logged in and flag a login from an unfamiliar device. When you ask for a correction or a copy of what we hold, we check your identity first, then reply on the channel you wrote from. Keep your password and OTP to yourself; we never ask for either.

Account security

Login runs on your password plus a one-time code sent to your registered mobile. Change the password from account settings at any time. If a code arrives that you didn't request, tell support in chat.

Records we keep

We hold account, wallet and game-history records so a disputed bet or a missing bKash transfer can be traced later. Ask in chat for a copy of what sits against your account and we'll prepare it.

Cookies and sessions

Cookies keep your session open and remember your language choice on mobile. Clearing them logs you out — handy on a shared handset. Turn off non-essential cookies in your browser if you prefer the site without them.

Changes you request

Want the number, name or wallet on your account updated? Send the new detail in chat with a document that matches it. We confirm the change on the same thread and it applies from then on.

TERMS SUPPORT DESK

Get Help With the Terms in Chat

Terms questions usually land in one of two buckets: something you can't do inside the account, or a document we've asked for before a withdrawal clears. Both go to the same support team. Reach us from the help button once you're logged in, so we can pull up your account ID without making you type it out. Wallet checks — a bKash, Nagad or Rocket number that doesn't match your registered name, for instance — are logged with a reference you can quote when you follow up.

In-account chat Open the chat from any screen after login. We can see your account ID and your last wallet transaction, so you don't spend the first message explaining which bKash or Nagad transfer you mean.
Email for documents If you need to send a screenshot or a wallet statement, use the support email shown in your profile. Attach the chat reference number so the team can match it to your case.
Detail change requests Want a correction to the name, number or wallet linked to your account? Ask in chat with the new detail and a matching document. We log each request and reply on the same thread.

Browse the Terms Questions We Get Most

Short answers to the points people raise before they fund a wallet or ask us to close an account. If your situation isn't here, the in-account chat is the quickest route — the team can see your record while you talk.

Yes. Ticking the box at registration confirms you've read them and agree to the account rules. If any clause doesn't suit you, don't fund the wallet — talk to support first.

Withdrawals pause until the mismatch is sorted. Send a wallet statement or the document tied to that bKash, Nagad or Rocket number, and the team will either correct the account detail or add a remark.

Ask support in chat and we'll close it once any open bet settles. A remaining balance goes back to the wallet or bank you paid from, after the usual verification.

They change when payment rails, game rules or local law move. The live version on this page always applies, and anything that affects withdrawals gets flagged when you log in next.

Use the in-account chat. Give the field you want changed and a document that proves it, and the team checks your identity before touching the record. You'll get a reply on the same thread.

No — they cover your account and how you use it. Game rules sit inside each title, and sportsbook markets settle under the rules published inside the market itself. Disputes come back to us in chat.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.