Read the Rules We Follow on Account Data
We treat your privacy as a set of rules we can point to, not a paragraph you scroll past. When you fund an account with bKash, Nagad or Rocket, the only thing we hold from that transfer is the transaction reference, the amount and the sending
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number — never your wallet PIN, and never your full wallet balance. That reference is what our team checks if you ever dispute a deposit. What we collect beyond that is what you would expect from any operator: your mobile number for login one-time codes, your
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device and browser type so we can spot a sign-in from an unfamiliar handset, and your play history so your account shows the right balance and bet records. Your cricket bets on BPL and international fixtures sit in the same ledger as your slot rounds —
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one record, not several copies floating about. Who sees it? Our support and payments teams see only the account detail they need to answer you, so a wallet query raised from Dhaka gets the same scoped view as any other. Access is role-based and logged, which
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means an agent handling a payment query cannot open unrelated tables. Some processing happens on servers outside Bangladesh, and some is handled by payment partners who must follow the same confidentiality terms we do. One honest caveat: what we can collect, and how long we can
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hold it, depends on your local law and eligible regions. Where local rules ask for less, we keep less. The sections below cover cookies, retention, and how to ask for a copy of your record or a correction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.