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Create Your pook Account in Three Steps

Registration here asks for your mobile number and a one-time code, then opens the lobby — slots, live tables and cricket markets in one place.

Number-first sign-upOne-time code checkLobby unlocks after depositCricket, slots and live tables
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pook Create Your pook Account in Three Steps
ACCOUNT HELP DESK

Get Account Help From Our Team

Account trouble usually comes down to three things: a code that never arrived, a mobile number typed wrong, or a session that refuses to open. Each of those has a route through live chat inside your account and through email, so you keep a written thread whenever a deposit or a code needs tracing. Message us before you create a second account — duplicates take longer to unpick than a simple reset, and they split your history in two.

Live chat in your account Open the chat from the cashier or the account tab and say what happened. Share the transaction ID or the time the code was requested and the team traces it without asking twice.
Email for payment traces Write in with your registered number, the amount and the wallet you used. A written thread helps when a bKash, Nagad or Rocket transfer has to be matched against your account.
Wrong number or lost SIM Tell us before opening anything new. We run a few checks to confirm the account is yours, then move the registered number so future codes reach the right handset.

Add Funds With bKash, Nagad or Rocket

Funding is a copy-and-send job, not a bank queue. Pick bKash, Nagad or Rocket in the cashier and we show the collection number with an amount box beside it. Open your wallet app, send the money, then paste the transaction ID back into the site so the deposit attaches to your account and not to somebody else's. The other two wallets follow identical fields. If a transfer sits pending, that transaction ID is what our desk traces, so hold the confirmation SMS until your balance moves.

bKash

Send from your bKash app to the number shown in the cashier, then type the transaction ID into the deposit box. The balance moves once the sender name and amount match your entry.

Nagad

Nagad transfers take the same three fields: number, amount, transaction ID. Keep the confirmation SMS close, because it is the quickest way for our desk to trace a payment that has not landed.

Rocket

Rocket suits players who bank through their mobile operator. Choose Rocket, send to the displayed number, and add the transaction ID so the credit lands against your own account.

What Happens When You Open an Account

The form stays deliberately short: your mobile number, a password you pick yourself, and a one-time code we send to that number. No email queue, no waiting on a call back. Once the code matches, your account exists and the cashier tab appears, though the wallet only activates after your first deposit is confirmed. Signing

in later follows the same path. Your number and password get you through, and if you open the site on a new handset or clear your browser, we ask for another one-time code before the session starts. That extra step exists so a borrowed phone cannot walk into your wallet. You can use everything on

a mobile browser without installing anything, which is how most of our Bangladesh traffic arrives. Keep the registered number current — it is the recovery path when you forget a password, and it is where every code lands. If a code does not arrive, check your message inbox once and request a single code at

a time, because repeated taps simply queue behind the first.

  • Number-first sign-up Your mobile number is the whole identity. Choose a password, take the code, and you are through — no document upload standing between you and a look at the lobby.
  • Code check on new devices A fresh handset or a cleared browser triggers a one-time code before the session opens, so somebody else's phone cannot reach your wallet or your saved games.
  • Password reset on your own number Forget the password and the reset lands on the number you registered. Keep that SIM active and you are never locked out of your own account for long.
  • Help that answers from Bangladesh Live chat from the cashier and email from our support desk handle dead codes, wrong numbers and sessions that will not open, in the plain English you already use.

Account

The form stays deliberately short: your mobile number, a password you pick yourself, and a one-time code we send to that number. No email queue, no waiting on a call back. Once the code matches, your account exists and the cashier tab appears, though the wallet only activates after your first deposit is confirmed. Signing in later follows the same path. Your number and password get you through, and if you open the site on a new handset or clear your browser, we ask for another one-time code before the session starts. That extra step exists so a borrowed phone cannot walk into your wallet.

See the lobby

Your details are encrypted for secure account access.

SAFETY CHECKS

How We Keep Your Account Details Safe

An account that holds money deserves real checks rather than decorative ones. Sessions run over an encrypted connection, a one-time code gates every new device, and withdrawals are matched against the name and number on the account before a taka leaves. Your ID documents are held for verification only. Access stays limited to regions where local law allows it, and you can end a session on any shared handset by signing out from the account tab.

Encrypted sessions

Traffic between your phone and our servers runs over an encrypted connection, so passwords and codes stay unreadable on the public wifi you find in markets and buses.

Identity check before payout

Withdrawals are matched to the name and mobile number you signed up with. It is a slower step than a deposit, and it exists so nobody else can cash out your balance.

Region and age rules

You can open an account only if you are of legal age where you live and inside a region we serve. Availability depends on local law and eligible regions, not on the cashier.

Signing out on shared phones

Borrowing a friend's handset is common. Sign out from the account tab when you finish, because the next sign-in asks for a fresh one-time code rather than trusting the device.

Sign-Up Questions We Hear Most

These are the questions our chat desk fields most often about opening an account, signing back in and keeping a registration alive when a SIM changes hands.

A mobile number that can receive codes, a password of your choosing, and your name exactly as it appears on your wallet account. You can look around the lobby before you deposit anything.

Codes usually land within seconds. Check your message inbox, confirm the number is typed correctly, then request one code at a time — repeated taps queue behind the first request instead of speeding it up.

No. One number, one account. If you have lost access to that SIM, contact support and we move the registration across rather than letting you open a second account on a new number.

Enter your mobile number and password, then the one-time code we send to that number. The device is remembered until you sign out or clear your browser, then a code is asked again.

No. The account comes first and the wallet activates when your first bKash, Nagad or Rocket transfer clears. You can browse slots and live tables while you decide what to send.

Use the reset option on the sign-in screen. A code goes to your registered number and you set a new password from there. If the number itself has changed, our support desk handles it.
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Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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