Reference

Understand Your Rights Before You Start

Access to pook depends entirely on your local law and the region you are in — we do not make eligibility decisions on your behalf.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet rulesAccount eligibility conditionsLocal law compliance

See the lobby Read FAQ

How Our Legal Terms Actually Apply to You

pook Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your ability to open an account and transact on pook is subject to the laws of Bangladesh and whatever restrictions apply in your specific region. We do not verify eligibility on your behalf — that responsibility sits with you. If online gaming activity is restricted or

1
prohibited under the laws that govern your location, you should not proceed. When you make a deposit via bKash, Nagad, or Rocket, you are confirming that you have checked your local legal position and that you are permitted to use this platform. Wallet transactions processed through
2
these local payment rails are subject to our transaction terms as well as the individual terms of your bKash, Nagad, or Rocket account. Any discrepancy between your wallet records and your pook account balance should be reported to our support team immediately — do not assume
3
errors will auto-correct. We retain the right to suspend or close any account where we have reasonable grounds to believe the account holder is accessing the platform from a restricted jurisdiction. These terms apply to all account activity, including deposits, withdrawals, and any communication with our
4
support team. Continued use of the platform after any update to these terms constitutes acceptance of the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a specific question about whether the platform is accessible in your area, or you need to raise a concern about how our terms affect your account, our support team is the right starting point. You can reach us through the channels below — have your account details and wallet reference ready so we can respond with the right context.

Team online

Live Chat

Open the chat widget from any page on the site. Quote your account ID and describe the legal or eligibility concern you are raising. We respond in English.

Email Support

Write to our support address for formal queries about terms, account status, or jurisdiction questions. Include your registered mobile number and wallet type — bKash, Nagad, or Rocket.

Account Dashboard

Log in and navigate to the Help section of your account. You can submit a query directly there, which routes to the compliance-aware support queue for policy-related matters.

HOW WE HANDLE THIS

Data, Security and Account Retention at pook

We handle your account data with a clear set of practices — not vague promises. Here is what you should know about how your information is stored, who can access it, and how long we keep it after your account is closed or suspended.

Data Retention We retain account data for the period required under applicable law. After account closure, your transaction history — including bKash, Nagad, and Rocket records — remains stored for that statutory window.

Account Security Your account is protected by OTP verification linked to your registered mobile number. Any change to your wallet details — bKash, Nagad, or Rocket — triggers a re-verification step before it takes effect.

Cookie and Tracking Policy We use session cookies to keep your login active and functional cookies to remember your preferred payment method. We do not sell browsing data to third parties or use it for advertising outside the platform.

Requesting Changes To correct stored personal data or request account deletion, contact support via live chat or email. Provide your account ID and the specific change you need — we process these requests in the order they arrive.

Common Questions About Terms and Eligibility

These are the questions we get asked most often when it comes to legal access, account rules, and what happens to your data. If your question is not here, reach out through live chat with your account details ready.

Access depends on your local law and the specific rules that apply to your region. You are responsible for checking whether using this platform is permitted where you are located.

If your account is suspended before a deposit is settled, contact support immediately with your bKash or Nagad transaction reference. We investigate each case and apply our standard dispute process.

Contact us via live chat or email, quote your account ID, and state clearly what needs to be corrected. We handle data correction requests on a case-by-case basis in line with applicable law.

We do not sell or share your bKash, Nagad, or Rocket wallet details with advertisers. Data is shared only where required by law or to process your transactions through the relevant payment rail.

We retain your transaction and account records for the period required under applicable law. The exact window depends on the jurisdiction rules that apply to your account at closure.

Yes — submit a deletion request through live chat or email with your account ID. Note that some records may be retained for the statutory period even after deletion is processed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoCricket Betsport

Understand Your Rights Before You Start

Reach Us on Legal or Account Questions

Live Chat

Email Support

Account Dashboard

Data, Security and Account Retention at pook

Common Questions About Terms and Eligibility

01 Can I use pook if online gaming is restricted in my area of Bangladesh?

02 What happens to my bKash or Nagad deposit if my account is suspended?

03 How do I request a correction to my stored personal data?

04 Does pook share my wallet or account data with third parties?

05 How long does pook keep my account records after I close my account?

06 Can I request deletion of my pook account and all associated data?

Legal

Related pages

Related pages